The Transfer phase of DMAIC(T)

Last Updated on 13 September 2023

The Transfer phase is not a standard component of the traditional DMAIC methodology in Six Sigma (you’ll notice by there isn’t a ‘T’ in DMAIC), but many organizations find it better to split it out from the ‘C’ section to make sure it is given the focus it needs. The concept of transferring the knowledge and experience gained from one Six Sigma project to another can be useful in promoting continuous improvement within an organization, and it can get easily forgotten if it is not its own section.

Steps of the Transfer phase

Here’s a possible breakdown of the steps involved, although this phase is not officially established in traditional Six Sigma literature.

1. Document Lessons Learned:

• Compile a comprehensive report detailing the successes, challenges, and lessons learned throughout the DMAIC process.
• Include project-specific insights, as well as more general findings that can be applied to future projects.

2. Organize a Knowledge Transfer Session:

• Schedule a meeting or workshop with relevant teams and stakeholders who can benefit from the experience and insights gained.
• Share the project results, key learnings, and best practices with the participants during this session.

3. Update Organizational Knowledge Base:

• Incorporate the findings and best practices of the project into the organization’s knowledge management system, including your Six Sigma methodologies.
• Ensure that future projects can draw upon this valuable resource to identify potential opportunities and avoid previous pitfalls.

4. Develop Standard Templates and Tools:

• Based on the lessons learned from completed projects, develop standardized templates and tools that streamline future Six Sigma projects.
• Provide a toolbox that includes these resources for easy access and consistent use across the organization.

5. Conduct Training and Development:

• Offer training and development opportunities to team members based on the skill gaps identified during the project.
• Adjust current training in the project’s department to reinforce the changes made during the project.
• Build capacity in the organization to deliver more successful improvement projects in the future.

6. Share Success Stories:

• Celebrate the successes of your project and share these stories internally and externally.
• Publicize the achievements and value generated by Six Sigma initiatives to promote buy-in and engagement from the rest of the organization.

Though the Transfer phase is not an official part of the DMAIC model of Six Sigma, implementing such a phase is instrumental in fostering ongoing learning and continuous improvement within your organization.